Terms & Conditions

Return Policy

Product Returns

Iviora, owned and operated by Prima Kelana Sdn Bhd, offers refunds and returns of our product, unless it is specifically stated that returns are not allowed. Purchaser/The Customer shall pay for the postage to return such items to Iviora. Refunds are only made to items that are undamaged. All returns must be posted back to Iviora within 72 hours and received by Iviora within ONE week. Iviora is not liable for damage or lost returns. The return procedure (for items allowed to be returned) shall be as follows:

  1. Contact Iviora immediately of your intention to return the items.
  2. Items must be undamaged and with all original packaging complete and in good condition. At Iviora sole discretion, we reserve the right to reject any returned items failing to meet any of these conditions. Items must be that originally purchased from Iviora and not be substituted or replaced.
  3. Post the items back to Iviora within 72 hours of receiving them.
  4. Immediately provide Iviora with a tracking number of the package.
  5. Iviora must receive the package within ONE week from date of postage.
  6. Iviora shall inspect the item for any damage.
  7. Iviora shall contact the Customer on the status of the return and provide a refund if applicable.
  8. All refunds are in the form of a cheque.

Payment Policy

To Order

You may order through by :

  1. Website
  2. Sms

Make payments upon delivery.



We accept various payment methods to ensure that our customers can conveniently to pay us.These are our accepted payment methods.




Please sms your transactions details,name,order,address once you have made payment.Our system will auto send an email to buyer on each successful bank transaction.We will arrange send out the stock.If you have any queries or if we can be of futher assitance, please contact us.

Shipping Policy

Orders for items that are in stock are usually shipped within 3 working days (excluding Saturday,Sunday and Public Holiday).Please allow 2-3 working days for the delivery. We will only dispatch your order once we had received the acknowledgement of payment from your. The delivery date may different from the estimated transit time.



Consent to Process Personal Data And Personal Data Protection Notice


 This Notice is issued to you by and on behalf of Prima Kelana SdnBhd and its related companies* (hereinafter referred to as “Prima Kelana SdnBhd ”) pursuant to the Personal Data Protection Act 2010. In this notice “we”, “our” and “us” refer to any of the companies within the Prima Kelana SdnBhd .

Source and Description of Personal Data

We have collected and/or will be collecting personal data as disclosed by / collected from you which, depending on the purpose for which you disclosed the data, may include your personal details (e.g. name, date of birth, gender, race, NRIC / passport no., marital status), your contact information as well as your educational, professional, occupational, financial, familial, medical details and/or any other information which you may provide to us. Some of your personal data may also have been obtained by us from public records, media publications and/or third parties legally authorized (at the time of disclosure) to disclose such Data. (Collectively referred to in this Notice as your “Data”)

Purpose and Disclosure

Your Data is being or will be processed for the purposes for which it was disclosed by you, such as to enable us to consider entering into a contract with you, to fulfill our contractual obligations to you and/or to offer or to deliver products and/or services to you. In addition, your Data is also being processed or will be processed to enable us to better administer our contractual relationship and/or to provide you with information on Prima Kelana SdnBhd , its activities, products and/or services and any other purposes relating hereto. (Collectively referred to in this Notice as the “Purposes”)

For the Purposes, your Data may be disclosed to ours Subsidiary within the Prima Kelana SdnBhd or to our agents, representatives, professional advisors and/or consultants, third party services , suppliers and/or vendors as well as to relevant governmental, municipal and/or regulatory authorities and any other parties as may deem necessary by us to fulfill the Purposes as mentioned above.

Access, Correction, Inquiry and/or Complaint

You have the right to request for access to your Data and to request to update or correct the same. To request access or if you have any inquiries and/or complaints regarding your Data and/or the manner it is being processed, please contact Operation Manager at 03-79717129 or email us at [email protected] Please note that you will be requested to provide information to verify your identity. It will also be helpful if you can provide the name of the Prima Kelana SdnBhd which is (or which you believe is) processing your Data.

Consent and Choice

Save for Data necessary for the performance of contracts between us (for which you must provide the Data failing which you may be in breach of contract and/or we may not be able to contract with or fulfill our contractual obligation to you), you may choose whether or not to provide your Data and (if already provided) may choose whether or not to consent, or to withdraw or limit your consent for your Data to be collected and/or processed as above. If you do not consent or wish to withdraw or limit your consent for your Data to be collected and/or processed as above, please complete the Withdrawal Form on our website at www.iviora.com and indicate your choice by following the steps provided there.

If you agree to have your Data collected and/or processed as above, please indicate your consent by signing below.


Thank you.


For and on behalf of

Prima Kelana SdnBhd

No. 19-02, Jalan Kuchai Lama Maju 8, Kuchai Entrepreneur Park,


Off Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia. 

Contact Us

[email protected]